Version 2.0 (U.S.M.C. only):
The problems listed below have been reported in Version 2.0. Fixes or workarounds are listed here (if available). If you do not find what you need here, please review the Frequently Asked Questions, Tech Notes, and our Additional Suggestions for using Cadet Records Manager. If you still do not find what you need, please contact us by filing a Problem Report, or call us directly at 561-798-3940.
| Program or Area | Control or Item | Description of Problem | Workaround |
| Student Information | Unit Strength Utility | Male Enrollment and Female enrollment figures were not being stored correctly | This problem has been fixed in version 2.1. |
| Student Information | Add new student | If new record has a duplicate student ID value, error was not being handled correctly. | This problem has been fixed in version 2.1. |
| Student Information | Participation History | Can enter multiple records for a student with only an enter date. Folio screen will then show only the first record. | This problem has been fixed in version 2.1. |
| Student Information | Folio - Grade | Student record could be added without a grade, which would cause incorrect counts on Unit Strength report | This problem has been fixed in version 2.1. |
| Installation | msjet40.dll | "Error 1931 - Windows Installer can't update file msjet40.dll" | OK this error message and continue with the installation. This message indicates that you either have a later version of this file or your current version is locked and in use. |
| Mass Updates | Mass Updates | Mass Updates fails if you do not have at least one student detail record of the type you are trying to mass update. | Use the Student Info program to add 1 student detail record of the desired type (e.g., Student Activity). Then Mass Updates will work correctly. |
| Reports | Warrant Certificates | Missing word "see" in heading of warrant | Call - we will walk you through the fix |
Version 1.0 through 1.3 (U.S. Army only):
The problems listed below have been reported in Version 1.0, 1.1, 1.2, or 1.3. Fixes or workarounds are listed here (if available). If you do not find what you need here, please review the Frequently Asked Questions, Tech Notes, and our Additional Suggestions for using Cadet Records Manager. If you still do not find what you need, please contact us by filing a Problem Report, or call us directly at 561-798-3940.
| Program or Area | Control or Item | Description of Problem | Workaround |
| Student Information | Date of Entry | Cannot use today’s date. | Use any other date for versions 1.2 and earlier. Fixed in version 1.3 by the use of the Activation History records. |
| Reports | Interface to Word/Excel | Cannot link to Word 95 or Excel 95 using the buttons on the report preview screen | This will happen if you are using a version of Access which is earlier than the version of Word or Excel on your system. Upgrade the Access to the same version, and you can then dump the report data to Word or Excel. |
| Security Setup | User ID | Trying to change a User ID crashes the Setup Screen. | You cannot change the name of an existing User ID. Use New to create a new User ID. Then use Delete to remove the previous one if desired. |
| Archiving/dropped students | Reports | Dropped students still show on roster | This problem was corrected by Patch Update to version 1.1. All later versions contain this fix. |
| Installation | "Files in use" | Files such as storage.dll or compobj.dll are reported as in use, and installation fails. | Exit from all other running programs and utilities, including MS Office, virus checkers, fax programs. Check your Startup group for items to remove temporarily until the installation is completed. Disable other programs such as virus checkers (after you have checked the install disks but before actually starting the Setup program), System Agent, FaxWorks, scanner software, etc. Please see our Frequently Asked Questions for more information on this topic. |
| Security | Authorization | Did not authorize any areas on User ID, and now cannot get back into Security Setup. | If you have not deleted the original User ID of "Install", you can exit the program, restart it, and log in with "Install" and "password". If you did already delete the "Install" user ID, call us for instructions on how to recover your security. |
| Reports | Roster | Current rank does not show for all students | This problem has been corrected by Version 1.1.0. All later versions also contain this fix. |
| Student Information | Search by Name | Name shows in drop-down list, but error occurs when you select it and press Return. Cannot get this record loaded. | This problem is caused when the First Name field contains a space (i.e., has more than one word). This has been fixed in Version 1.3, which shipped November 16, 1998. |
| Student Information | Order Set Up | Runtime error #380 - Invalid property value when trying to use Order Set Up screen. | This problem has been fixed in version 1.1.0. All later versions also contain this fix. |
| Student Information | Student ID# | Invalid "duplicate ID" error message, or cannot find student using Search. | Fixed in Version 1.2 and all later versions . |
| Supply Item Set Up | Category | Incorrect update of existing supply item causes it to be unavailable on drop-down list in Student Supply Issue grid screen. | This problem has been fixed in Version 1.1.0. The Category field is now a drop-down list. A patch update disk was mailed to all customers in Dec. 1997. If you have not received your patch update disk, please call us. |
| Deleting Student Record | Student ID | Program faults when trying to delete a non-existant record. | This problem has been fixed in Version 1.1.0. All later versions have this fix. |
| Enrollment Statistics report | Dropped students | Counts include students marked as dropped in the database. | Works as intended. If you need to archive dropped students, use version 1.3 archiving features. For block scheduling, students who attended one block and not another must still be counted in the Enrollment Statistics for the Opening/Closing report. |
| Award, Assignment, Activity, Course Setup | Award ID, Activity ID, Assignment ID, Course ID | Program faults trying to use a recently added local award, activity, assignment, or course | Fixed in Version 1.3. |
| Reports/Dropped Students | Reports | Cannot print all information for dropped students | Fixed in version 1.3. Dropped students will not show when you select the "All Records" form of a report in the Active database. However, you can print an individual's record by selecting the "By Name" form of a report. After the record is archived, all dropped records will show when you run reports from the Archive Database. |
| Supply Item Set Up | NSN field | Cannot change NSN number on an item already in use in Student Supply Issue | Not yet fixed. Detour: create a new supply item record with the correct NSN number. Then delete the old one. (Use the Search feature in Version 1.3 to easily find individual supply items.) |
| Organization Info | Additional Info/Enrollment Stats | Lost data after entering | Not yet fixed. Problem is caused when you update the Additional Info (or Enrollment Statistics) screen and then also update on the main Org Info Set Up screen. To avoid this problem, update only one screen at a time; e.g., update only the Additional Info (or Enrollment Stats) screen, then immediately return back out of the Org Info Set Up screen (without updating it) to the Set Up tab screen in the main program. |
| Award Order Report | Column heading | Heading is partially obscured | Not yet fixed. A hidden flag field for indicating dropped students is covering up a portion of the last column's heading. This heading should read "Total # of This Award". |
| Mass Updates - Assign Drop Date | Drop Date | Program faults if you select a drop reason but have not selected a drop date | Not yet fixed. To avoid this problem, always select a drop date before selecting a drop reason. |
| Mass Updates - Assign Drop Date | Drop Date and Drop Reason | No way to un-assign | Not yet fixed. There is currently no way to remove a drop date or drop reason using Mass Updates. You can remove either by using the Activation History record of each individual student. If you have a large number of student records to correct, please call for assistance. |
| Archiving or Mass Updates | Class period value of 99 | Error 53 - file "not3.bmp" not found | Not yet fixed. This problem occurs if you have students assigned to a class period of "99", you select records by class period and choose "99". When you click on Continue on the Select Students screen, the program will fault. To correct, you can create a dummy not3.bmp file using the Paint program. See the tech note on this problem for instructions, or call for assistance. |
| Student Info | Student ID field | Error 3077 - syntax error in SQl string | Not yet fixed. This is caused by an apostrophe in the Student ID field. To correct, please call us for assistance. |
| Reports | Rosters/Supply | Error 32811 | Caused by restoring a database onto a system using Access 97 SR2 from a backup created on a system using Access 97 SR1 . See the tech note on this problem for instructions to resolve, or call for assistance. |
| Database Restore | Restore | "No backup info on disk..." | This error occurs when using a 2-disk backup set and trying to restore. Insert the LAST disk of the backup set, and then start the Restore operation. The program will instruct you when to insert Disk 1 or 2. To AVOID this problem, see the tech note. |
| Installation | Install program | Fatal error | When installing on any system with the Intellimouse (mouse with a built-in wheel), you may encounter a fatal error in the installation program. The MSWheel software must be disabled during the installation. See the tech note for instructions on how to do this. |
| Student Information | Find Student | Error 32006 | Error 32006 - Set date not within min/max date values when doing a Find Student. This is caused by incorrect Windows Date Formatting on your system. See the tech note for instructions on how to correct. |
